An E-Portfolio

Work History

 

Technical Editor/Writer – Northrop Grumman                                                                                              02/2019 – present

Edit and release engineering documents for the Navy, create and maintain templates for documents and change board presentations, and attend change board meetings regarding customer updates.

• Developed an estimating process manual for the entire systems engineering department.

• Obtained an officer role in GreeNG Employee Resource Group as Sector Chair.  

 

 

Documentation Analyst – Mack Technologies                                                                                              10/2018 – 02/2019

Edited and controlled technical documents for the production floor, provided engineering change orders to engineers, managed bills of materials, and attended meetings regarding new orders and customer changes.

• Created a standard operating procedure for completing customer invoices.

• Reformatted the guide and procedures for hazardous chemical safety.

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Receptionist – Enhanced Resource Center                                                                                                  05/2018 – 09/2018

Maintained office efficiency and security by checking in visitors, directing calls, printing badges for agents, completing correspondence
queues for client accounts, and completing desk audits on the call center floor.

• Created a template for workflow spreadsheet to keep track of desk audits.

• Updated the guide for correspondence queues for the receptionists at other locations.

 

 

Lead Receptionist – Advanced Tax Centre                                                                                                   01/2018 – 04/2018

Maintained office efficiency and security by scheduling appointments and taking calls, filed and transcribed paperwork, and sorted and distributed mail.

• Created a guide for office procedures and company policies.

• Implemented a more productive filing system by updating clients to a new software.

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Quality Control Editor – CoventBridge Group                                                                                                11/2016 – 01/2017

Fact-checked and proofread investigative reports and correlating video for worker’s compensation cases.

• Aided in the provision of review strategies based on specific client needs and regulations.

• Led editor meetings to assess performance and status of reports.

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Service Trainer/Waitress – Steak 'N Shake                                                                                                  05/2012 – 12/2017

Trained new employees, completed paperwork for employee files, and developed customer service skills by ensuring satisfaction of patrons and food quality.

• Conducted service meetings to review daily goals and performance reports.

• Designed and delivered training programs for staff and management.